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Patient Resources

Uniform Business Office (UBO)


Update Your Contact Information


It is important to always have your contact information updated in Defense Enrollment Eligibility Reporting System (DEERS) to make sure you receive bills in a timely manner. You can also add an email address to your DEERS profile. Patients are highly encouraged to do this to prevent any bills from being accidentally unpaid.

You can visit the website at: http://go.usa.gov/xnrmx or visit the closest Personnel Support Detachment (PSD) to update your contact information. Please make sure each family member has updated information as well.

Sign-Up for Email Notification


In addition to the mailed physical bill, CRS can now send additional email notifications. If you would like to receive your bill electronically, please visit or contact the UBO department to set up the initial CRS e-billing profile.

How do I pay my bill?


•Online payments can be made at https://pay.gov/public/accesscode/. Use the access code provided on the email notification or physical invoice. For step-by-step instructions, click here.

•Contact Centralized Receivables Service at 1-855-549-2684 (Mon-Fri 0800-2000 EST)

•Contact the UBO Customer Service at DSN: 243-7090 (also see “Contact Us” on the right)

Frequently Asked Questions


It is important for you to always have your contact information updated in Defense Enrollment Eligibility Reporting System (DEERS) to make sure you receive bills in a timely manner. You can also add an email address to your DEERS profile. Patients are highly encouraged to do this to prevent any bills from being accidentally unpaid. 

You can visit the website at: http://go.usa.gov/xnrmx or visit the closest Personnel Support Detachment (PSD) to update your contact information. Please make sure each family member has updated information as well.
Invoices from OCONUS MTFs and branch clinics have 60 days without incurring interest of penalties (instead of the 30 days as allowed in CONUS). Additionally, if complete payment is not received in 90 days (or an installment agreement is not established with CRS), the debt will be forwarded to a Treasury-run debt collection program called Cross Servicing.
When a bill is forwarded to Cross-Servicing, one or more of the following may occur: additional interest and penalties, other administrative fees, negative credit reporting, wage garnishment, IRS tax intervention, referral to private collection agencies, etc.

It is highly encouraged that you promptly pay your bill (or set up a payment plan by contacting CRS) so that you do not inadvertently default on any payments.
 
Navy MTFs do not file claims to insurance companies, and patients are fully responsible for any invoices that are received.
Below are two methods we recommend to keep track of your insurance payments:

1. Many patients pay for the bill up front (out of pocket) and then file the insurance claim along with the paid receipt. The insurance will then make the reimbursement directly to the patient. Insurance companies may still send the payments to the hospital causing a double payment. In this case, refunds will be quickly processed and sent back to the patient.
2. Some patients receive the bill and immediately file the claim to their insurance. The patient pays when the insurance covers the claim. This is a valid method but must be closely kept track to avoid interest, penalties, and referral to the Treasury. Please note that patients are fully responsible for any invoices regardless of insurance payments or non-payments.
Each bill is sent out contains a pre-filled health insurance claim form. Most insurance companies will accept this through email or online submission, but please contact your insurance for details on how to accurately submit a claim. Contact information is often written on the member card issued to you by the insurance company.
Please show us the denial in the Explanation of Benefits you received from the insurance company. We can provide any additional information or clarification for you to send to the insurance company.  Please note that the UBO staff cannot be an advocate for the patient to any third party.
Many insurance companies still process payments via paper checks which cause delays for your bills. Please contact our UBO with a check number or other proof of insurance payment so we can help locate the payment. Please note that you are liable for the full amount and due date of the bill until it is paid in full (by you or the insurance company) as written on each CRS invoice.
Yes. Please contact Centralized Receivables Service at 1-855-549-2684 (Mon-Fri 0800-2000 EST) and request a payment plan. We recommend that you still file the claims to your insurance company and seek reimbursement as well.
Retired / reservist / veteran service members that are enrolled in TRICARE (at the date of service) will in most cases not see a bill from CRS. If they are not enrolled in TRICARE at the date of service, they may receive a bill. Family members may also see a bill depending on services rendered. Please contact the Tricare department if you have specific coverage-related questions (DSN: 243-8992).
TRICARE PRIME/ PRIME REMOTE enrollees typically do not get directly billed for services, the claims are processed internally, and will most likely not see a bill.

TRICARE SELECT enrollees may be sent a bill depending on services rendered. Please visit the Tricare website for detailed description regarding coverage and copayments.
TRICARE RETIRED RERSERVE enrollees may be sent a bill depending on services rendered. Please visit the Tricare website for detailed description regarding coverage and copayments.

Contact Us

Uniform Business Office (UBO)

Location:

1st Floor, Next to Pharmacy

Phone:

DSN 315-243-7090
Comm 81-46-816-7090

Email:

usn.yokosuka.navhospyokosukaja.mbx.yokosuka-ubo-customer-support@mail.mil

Hours:

Mon 0900-1200, Tues-Fri 0900-1500

U.S. Department of Treasury Centralized Receivables Service (CRS)

Hours:

Mon-Fri 0800-2000 U.S. Eastern Standard Time

Phone:

Comm: 1-855-549-2684

U.S. Department of Treasury Cross Servicing (CSNG)

Hours:

Mon-Fri 0730-1730 U.S. U.S. Central Time
English and Spanish available

Phone:

Comm 1-888-826-3127
Don't forget to keep your family's information up-to-date in DEERS.