Uniform Business Office

Update Your Contact Information on DEERS

It is important to always have your contact information updated in the Defense Enrollment Eligibility Reporting System (DEERS) to make sure you receive bills in a timely manner. Patients are encouraged to put as much contact information such as email address, phone numbers, and postal mail address to prevent bill notifications from going unnoticed. Make sure to check each of your family members’ information.

1. Visit the ID Office Online website at: https://milconnect.dmdc.osd.mil/milconnect)
2. Click “continue” under “My Profile”
3. Login with your preferred method. (MYAUTH LOGIN with a CAC is recommended)
4. Update your information once logged in
* Hospital bills will be sent to the “Mailing Address”, but not the Primary Residential Address when set different
* Make sure to update each family member

Update Your Insurance Information at Outpatient Records

To update your medical insurance information, please bring your insurance card to your next appointment check-in. You can also bring it directly to Outpatient Records, even without an appointment. Make sure to check each of your family members that need to be updated. If you believe your insurance wasn’t registered for a past appointment, please visit or contact the UBO so we can check the status.

Medical Bill Discounts and Waivers for Civilian Patients

Financial Help is Available to Help Pay Your Medical Bill

If you received care at a military hospital or clinic on or after June 21, 2023, you may be eligible for a discount or waiver on your medical bill. You're responsible for paying your medical bill, but if you face financial difficulty, we may be able to help reduce or eliminate your balances. Ignoring your medical bill may result in collection actions. We’re here to help!

Military Health System Modified Payment and Waiver Program

The MHS Modified Payment and Wavier Program is authorized by the 2023 National Defense Authorization Act. The program started on March 9, 2026. The program helps civilian, non-beneficiary patients who receive trauma, emergency or other health care services at military hospitals or clinics and face financial difficulty paying their bills. If you qualify, you may have your medical bill discounted or even waived.

MPWP Program Details

Address:
DHA Debt Adjudication Office
3130 General Hudnell Dr., Suite 416
San Antonio, TX 78226-4417

Hours of Operation: Monday - Friday, 8 a.m. to 5 p.m. CST
Phone: 210-295-3344
Email: DHA-MPWP-Inquiries@health.mil

How Do I Pay My Bill?

Bills sent directly from the hospital can be paid online through Pay.gov. Use the I&R number, statement number, or claim number, which begins with G0622… or 5000….

For bills sent from the Centralized Receivables Service (CRS), please refer to the payment link included in the invoice sent to you, or call 1-888-618-3103, Monday – Friday, 8 a.m. to 8 p.m. U.S. Eastern Time.

Is there a due date for paying the bills?
Will retired / reservist / veteran service members and their family receive a bill?
I have TRICARE (Prime, Remote, Select). Will I receive a bill?

INSURED PATIENTS
If payment is received from the insurance company, the remaining balance will be patient responsibility. Patient has 30 days after the receipt of the MTF invoice to make payments. Payment instructions will be included with bill notification.
If no payment is received after 120 days, the hospital will transfer the debt to CRS for Contractors or to DFAS for DoD Civilians.

UNINSURED PATIENT
For uninsured DoD Civilians, delinquent debt will be transferred to DFAS after 90 days.
For uninsured Contractors, the MTF will generate an I&R for the full amount owed by the patient and will transfer the debt to CRS within 5 days of establishment of A/R. Patient has 60 days to make a payment or request compromise before CRS pursues collection efforts with the Treasury. If the patient does not pay within an additional 30 days, CRS will transfer the debt to CSNG (Treasury).

Retired / reservist / veteran service members that are enrolled in TRICARE (at the date of service) will in most cases not see a bill. If they are not enrolled in TRICARE at the date of service, they may receive a bill. Family members may also see a bill depending on services rendered. Please contact the Tricare department if you have specific coverage-related questions. USNH Yokosuka at DSN 315-8992, Tricare Pacific Commercial: 098-970-4584, DSN: 315-645-4854

TRICARE PRIME/ PRIME REMOTE enrollees typically do not get directly billed for services. The claims are processed internally and will most likely not see a bill.

TRICARE SELECT enrollees may be sent a bill depending on services rendered. Please visit the Tricare website for detailed description regarding coverage and co-payments.

TRICARE RETIRED RERSERVE enrollees may be sent a bill depending on services rendered. Please visit the Tricare website for detailed description regarding coverage and copayments.

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