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Patient Resources

Uniform Business Office (UBO)

Update Your Contact Information

It is important to always have your contact information updated in Defense Enrollment Eligibility Reporting System (DEERS) and with Patient Administration to make sure you receive bills in a timely manner. You can also add an email address to your DEERS profile. Patients are highly encouraged to do this to prevent any bills from being accidentally unpaid.

You can visit the website at: https://idco.dmdc.osd.mil/idco or visit the closest Personnel Support Detachment (PSD) to update your and your family's contact information. Ensure that Patient Administration at the hospital or branch has updated information for your both you and your dependents.

DD2569 – Other Health Insurance

To update your insurance information at the hospital, please fill out a DD2569 form at any front desk, attach a copy of your insurance card front/back, and submit to the UBO Office via email or mail below:

Form DD2569

Email: usn.uboyk@health.mil
   Subject line: DD2569 – Last Name, First Name

Mail: US Naval Hospital
   Attn: UBO Office
   PSC 475 Box 1
   FPO, AP 96350

Authorization to Release Medical Records

In order for UBO Office to print out claims under your sponsorship, individuals that are over 18 would need to fill out an “Authorization to Release Medical Records”. Please fill DD2870 and submit to the UBO Office via email or mail below:

Form DD2870

Email: usn.uboyk@health.mil
   Subject line: DD2870 – Last Name, First Name

Mail: US Naval Hospital
   Attn: UBO Office
   PSC 475 Box 1
   FPO, AP 96350

How do I pay my bill?

•Online payments can be made at https://www.pay.gov/public/form/start/14766305. Use the Invoice Number provided on the mail notification or physical invoice under the "I&R" field.

•Contact the UBO Customer Service at DSN: 243-7090. Or please fill out Credit Card Authorization Form and indicate which accounts or claims you would like to be paid.

Credit Card Authorization

Email: usn.uboyk@health.mil
Subject line: Credit Card Payment– Last Name, First Name

•Contact Centralized Receivables Service at 1-855-549-2684 (Mon-Fri 0800-2000 EST)

Frequently Asked Questions

Is there a due date for paying the bills?
Will retired / reservist / veteran service members and their family receive a bill?
I have TRICARE (Prime, Remote, Select). Will I receive a bill?

INSURED PATIENTS
MTF will collect information on form 2569 and bill insurance carrier. If no payment is received after 120 days MTF transfers debt to CRS for Contractors or to DFAS for DoD Civilians.
If payment is received, remaining balance will be patient responsibility. Patient has 30 days on the receipt of the MTF invoice to make payment.

UNINSURED PATIENT
If a patient does not have insurance, the MTF will generate an I&R for the full amount owed by the patient and will transfer the debt to CRS within 5 days of establishment of A/R. Patient has 60 days to make a payment or request compromise before CRS pursues collection efforts. If patient does not pay within 30 days, CRS transfer debt to CSNG (Treasury Department). Delinquent DoD Civilian Debt will be transferred to DFAS not CRS after 90 days.

Retired / reservist / veteran service members that are enrolled in TRICARE (at the date of service) will in most cases not see a bill from CRS. If they are not enrolled in TRICARE at the date of service, they may receive a bill. Family members may also see a bill depending on services rendered. Please contact the Tricare department if you have specific coverage-related questions (DSN: 243-8992).

TRICARE PRIME/ PRIME REMOTE enrollees typically do not get directly billed for services, the claims are processed internally, and will most likely not see a bill.

TRICARE SELECT enrollees may be sent a bill depending on services rendered. Please visit the Tricare website for detailed description regarding coverage and co-payments.

TRICARE RETIRED RERSERVE enrollees may be sent a bill depending on services rendered. Please visit the Tricare website for detailed description regarding coverage and copayments.

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