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Patient Resources

Uniform Business Office

Update Your Contact Information

It’s important to always have your contact information updated in the Defense Enrollment Eligibility Reporting System and with Outpatient Records to make sure you receive bills in a timely manner. You can also add an email address to your DEERS profile. Patients are encouraged to do this to prevent bills from being accidentally unpaid.

Visit the ID Office Online website or the closest Personnel Support Detachment to update your and your family's contact information. Make sure Outpatient Records at the hospital or branch clinic has updated information for both you and your dependents.

Private Health Insurance

To update your insurance information please bring your insurance card to your next appointment check-in. You can also bring it directly to Outpatient Records, even without an appointment. Make sure to name each of your family members that need updated. If you believe your insurance wasn’t registered for a past appointment, please visit the UBO so we can check the status.

How Do I Pay My Bill?

Bills sent directly from the hospital can be paid online through Pay.gov. Use the I&R number, statement number, or claim number, which begins with G0622, 5000, or 3000.

For bills sent from the Centralized Receivables Service, please call 855-549-2684, Monday – Friday, 8 a.m. to 8 p.m. U.S. Eastern Time, or refer to the payment link in the invoice sent to you.

I haven’t received a bill / What's the NDAA 716 Halt?

To ensure compliance with the National Defense Authorization Act of 2023, the Secretary of Defense issued a directive to defer billing civilian patients not covered by health insurance for medical services rendered on or after June 21, 2023. We’ll continue to work with insurance companies and submit claims for insurance reimbursement. However, any balance due the patient after insurance payments are applied will be deferred until we receive guidance to resume. This applies to civilians, NAF, and U.S. contractors.

If you’d like to pay a bill regardless of the NDAA halt, please download the Self-Filing Form below, fill out the top section, and send it to our email with the subject line, “NDAA Self-filing” with the following information. Be sure to encrypt the email.

NDAA Self-Filing Form

Subject line: NDAA Self-filing – Your Last Name, First Name
Body: “My DOD# is _____. I would like to pay my bills regardless of the NDAA halt. Please see attached Self-Filing Form and reply with a copy of my bills to pay.”

* If you’re requesting the same for other family members, please also attach the DD Form 2870, explained next.

Authorization to Release Medical Records

For the UBO to print out or send claims, individuals over 18 need to fill out an authorization to release medical records, Please fill out the DD Form 2870 and send it to the UBO via the POC below, or bring it to the office in person. Be sure to encrypt the email.

DD Form 2870

Email: usn.uboyk@health.mil
   Subject line: DD2870 – Your Last Name, First Name

Mail: U.S. Naval Hospital
   Attn: UBO
   PSC 475 Box 1
   FPO, AP 96350

Frequently Asked Questions

Is there a due date for paying the bills?
Will retired / reservist / veteran service members and their family receive a bill?
I have TRICARE (Prime, Remote, Select). Will I receive a bill?

INSURED PATIENTS
MTF will collect information on form 2569 and bill insurance carrier. If no payment is received after 120 days MTF transfers debt to CRS for Contractors or to DFAS for DoD Civilians.
If payment is received, remaining balance will be patient responsibility. Patient has 30 days on the receipt of the MTF invoice to make payment.

UNINSURED PATIENT
If a patient does not have insurance, the MTF will generate an I&R for the full amount owed by the patient and will transfer the debt to CRS within 5 days of establishment of A/R. Patient has 60 days to make a payment or request compromise before CRS pursues collection efforts. If patient does not pay within 30 days, CRS transfer debt to CSNG (Treasury Department). Delinquent DoD Civilian Debt will be transferred to DFAS not CRS after 90 days.

Retired / reservist / veteran service members that are enrolled in TRICARE (at the date of service) will in most cases not see a bill from CRS. If they are not enrolled in TRICARE at the date of service, they may receive a bill. Family members may also see a bill depending on services rendered. Please contact the Tricare department if you have specific coverage-related questions (DSN: 243-8992).

TRICARE PRIME/ PRIME REMOTE enrollees typically do not get directly billed for services, the claims are processed internally, and will most likely not see a bill.

TRICARE SELECT enrollees may be sent a bill depending on services rendered. Please visit the Tricare website for detailed description regarding coverage and co-payments.

TRICARE RETIRED RERSERVE enrollees may be sent a bill depending on services rendered. Please visit the Tricare website for detailed description regarding coverage and copayments.

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