Uniform Business Office

Update Your Contact Information on DEERS

It is important to always have your contact information updated in the Defense Enrollment Eligibility Reporting System (DEERS) to make sure you receive bills in a timely manner. Patients are encouraged to put as much contact information such as email address, phone numbers, and postal mail address to prevent bill notifications from going unnoticed. Make sure to check each of your family members’ information.

1. Visit the ID Office Online website at: https://milconnect.dmdc.osd.mil/milconnect)
2. Click “continue” under “My Profile”
3. Login with your preferred method. (MYAUTH LOGIN with a CAC is recommended)
4. Update your information once logged in
* Hospital bills will be sent to the “Mailing Address”, but not the Primary Residential Address when set different
* Make sure to update each family member

Update Your Insurance Information at Outpatient Records

To update your medical insurance information, please bring your insurance card to your next appointment check-in. You can also bring it directly to Outpatient Records, even without an appointment. Make sure to check each of your family members that need to be updated. If you believe your insurance wasn’t registered for a past appointment, please visit or contact the UBO so we can check the status.

How Do I Pay My Bill?

Bills sent directly from the hospital can be paid online through Pay.gov. Use the I&R number, statement number, or claim number, which begins with G0622… or 5000….

For bills sent from the Centralized Receivables Service (CRS), please refer to the payment link included in the invoice sent to you, or call 1-888-618-3103, Monday – Friday, 8 a.m. to 8 p.m. U.S. Eastern Time.

I haven’t received a bill / What's the NDAA 716 Halt?

To ensure compliance with the National Defense Authorization Act of 2023, the Secretary of Defense issued a directive to defer billing civilian patients not covered by health insurance for medical services rendered on or after June 21, 2023. We’ll continue to work with insurance companies and submit claims for insurance reimbursement. However, any balance due to the patient after insurance payments are applied will be deferred until we receive guidance to resume. This applies to civilians, NAF, and U.S. contractors.

If you’d like to pay a bill regardless of the NDAA halt and/or bill the insurance company yourself, please download the Self-Filing Form below, fill out the top section, and send it to our email with the subject line, “NDAA Self-filing” with the following information.

Download link: NDAA Self-Filing Form

Subject line: NDAA Self-filing – Your Last Name, First Name
Body: “My DOD# is _____. I would like to pay my bills regardless of the NDAA halt. Please see attached Self-Filing Form and reply with a copy of my bills to pay.”

* If you’re requesting the same for other family members, please also attach the DD Form 2870, explained next.

Authorization to Release Medical Records

Every family member 18 or older has the right to their own privacy. For the UBO to print out or send claims for individuals over 18, authorization to release medical records needs to be on file. Please fill out the DD Form 2870 and send it to the UBO via email or postal mail, or bring it to the office in person.

Download link: DD Form 2870

Email: usn.uboyk@health.mil
Subject line: DD2870 – Your Last Name, First Name

Mail: U.S. Naval Hospital
   Attn: UBO
   PSC 475 Box 1
   FPO, AP 96350

Frequently Asked Questions

Is there a due date for paying the bills?
Will retired / reservist / veteran service members and their family receive a bill?
I have TRICARE (Prime, Remote, Select). Will I receive a bill?

INSURED PATIENTS
If payment is received from the insurance company, the remaining balance will be patient responsibility. Patient has 30 days after the receipt of the MTF invoice to make payments. Payment instructions will be included with bill notification.
If no payment is received after 120 days, the hospital will transfer the debt to CRS for Contractors or to DFAS for DoD Civilians.

UNINSURED PATIENT
For uninsured DoD Civilians, delinquent debt will be transferred to DFAS after 90 days.
For uninsured Contractors, the MTF will generate an I&R for the full amount owed by the patient and will transfer the debt to CRS within 5 days of establishment of A/R. Patient has 60 days to make a payment or request compromise before CRS pursues collection efforts with the Treasury. If the patient does not pay within an additional 30 days, CRS will transfer the debt to CSNG (Treasury).

Retired / reservist / veteran service members that are enrolled in TRICARE (at the date of service) will in most cases not see a bill. If they are not enrolled in TRICARE at the date of service, they may receive a bill. Family members may also see a bill depending on services rendered. Please contact the Tricare department if you have specific coverage-related questions. USNH Yokosuka at DSN 315-8992, Tricare Pacific Commercial: 098-970-4584, DSN: 315-645-4854

TRICARE PRIME/ PRIME REMOTE enrollees typically do not get directly billed for services. The claims are processed internally and will most likely not see a bill.

TRICARE SELECT enrollees may be sent a bill depending on services rendered. Please visit the Tricare website for detailed description regarding coverage and co-payments.

TRICARE RETIRED RERSERVE enrollees may be sent a bill depending on services rendered. Please visit the Tricare website for detailed description regarding coverage and copayments.

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