The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

Getting Care

Pilot Health Insurance Enhancement for DOD Civilian Employees in Japan

The Pilot Health Insurance Enhancement for DOD Civilian Employees in Japan assists eligible civilian employees with health care navigation, including:

  • Referrals and appointment scheduling
  • Coordination of health insurance coverage
  • Direct payment to medical providers
  • Interpreter support at medical appointments, where available
The services provided by the pilot began Jan. 1, 2025, and have been extended through Sept. 29, 2026.

What’s New?

  • Updated call center hours beginning Sept. 30, 2025
  • Interpreter services at medical appointments, starting Sept. 30, 2025
  • Contract for pilot extended to Sept. 29, 2026

Who's Eligible?

To be eligible, the employee must be enrolled in one of the following participating health plans with coverage for Japan through the Federal Employees Health Benefit Program.

  • Federal Blue Cross Blue Shield
  • Foreign Service Benefit Plan
  • Hawaii Medical Service Association
  • Government Employees Health Association
  • Mail Handlers Benefit Plan
Employees working in Japan with the following military departments, defense agencies, and DOD field activities are eligible for this supplemental coverage:
  • Department of the Army
  • Department of the Navy
  • Department of the Air Force
  • Defense Information System Agency
  • Defense Logistics Agency
  • Department of Defense Education Activity
  • Defense Commissary Agency
  • Defense Contract Management Agency
  • Defense Finance and Accounting Service
  • Defense Health Agency
  • Defense Media Activity
  • Defense Threat Reduction Agency
  • National Security Agency
  • Defense Intelligence Agency
  • National Geospatial-Intelligence Agency

Want to learn more? Review the Pilot Program Fact Sheet.

Contact Us

Hours

Monday – Friday, 7 a.m. to 9 p.m. Japan Standard Time

Toll-free within Japan

0120-303280
This number can’t be dialed outside of Japan.

International outside of Japan

+081 3 3560 8185
This is not a toll-free number.

Email

DODHealthcareSupport@internationalsos.com
Note: Avoid including private health information on email. Provide name, email address, FEHB insurance carrier, briefly state what support you are seeking, and best phone number that you can be reached at for a call back.

Medical Emergencies in Japan

Commercial: 119
On DOD Installations:
  • Kadena: 098-934-5911
  • Foster: 098-911-1911
  • Okinawa: 098-911-1911
  • Yokosuka: 046-816-0911
  • Yokota: 042-507-6560 or 042-552-2510 then 911
  • Camp Zama: 046-407-2911