Australia Medical Support Services

Navigating medical and dental care needs while stationed in Rockingham/Perth Australia
 

Medical Care

Local Emergency Numbers:
Ambulance Service:  000	Fire Department:  000	Police:  000

Emergency Care

• Recommended hospital:  Rockingham General Hospital (NOTE:  This facility is not in the TRICARE or International SOS Network, so access to cashless claimless care cannot be guaranteed.)

Primary Care

• Recommended hospitals:  Baldivis Medical Centre and Sonic HealthPlus Rockingham
• Baldivis Medical Centre contact information:
  • Phone:  +61 895244000
  • Fax:  01161 895230279
  • Email:  baldivis@ipn.com.au
  • Website:  https://www.ipn.com.au/gp/wa-baldivis-baldivis-medical-centre
•  (NOTE:  Sonic HealthPlus Rockingham is not in the TRICARE or International SOS Network, so access to cashless claimless care cannot be guaranteed.)

Overseas Suitability Screening

• The overseas suitability screening process is used determine the suitability of service members and their family members to an overseas location.  Service members and active duty family members transferring to Australia will need to contact their respective medical treatment facility to initiate overseas suitability screening.  For more information, please contact Naval Hospital Yokosuka Overseas Suitability Screening Office at usn.yokosuka.usnmrtc-yokosuka.list.nh-yokosuka-overseas-screen@health.mil

Medevac/Outpatient Medical Travel

• For patient movement or medical evacuation procedures and information, please contact Naval Hospital Yokosuka Overseas Medevac Office at usn.yokosuka.usnmrtc-yokosuka.list.nh-yokosuka-medevac@health.mil

Medical Billing Claims

• If you need to file a claim for care you received overseas, you'll file the claim with the overseas claims processor by  completing the steps provided here:  https://tricare-overseas.com/beneficiaries/claims/how-to-file-a-tricare-overseas-claim

Radiology
Laboratory
Pharmacy
Medical Records

 

 

Dental Care

• General Dentistry and Specialty Dental Services

• Available facility:  DB Dental Rockingham (NOTE:  Not in International SOS Network)
• This is a private dental facility offering routine non-invasive dental care and emergency dental care. It also offers specialized dental care including orthodontics, periodontics, cosmetic and restorative dentistry.
  • Steps to be taken to receive dental care in Australia for Active Duty Service Members (ADSMs):

1. ADSMs will first contact United Concordia (UCCI) at +1-844-653-4058 to receive an Appointment Control Number (ACN).
2. ADSMs will schedule their appointment or request scheduling assistance from UCCI.
3. Tricare Overseas Preferred Dentist (TOPD) confirm member’s ACN and complete routine procedure(s) in a “cashless and claimless” basis for the ADSM.
4. TOPDs will file claim with UCCI.  Dental Readiness Classification (DRC) must be annotated on claim to process payment.  Processing and payment takes approximately 1- 2 weeks for EFT enrolled TOPD.
5. UCCI updates DRC on member’s “ADDPMyAccount” during claim processing.  New DRC takes approximately 2-3 weeks to update.  ADSM can login to view/print DRC using the Active Duty Dental Program (ADDP) website.
6. ADSM can bring form DD 2813 (https://www.esd.whs.mil/Portals/54/Documents/DD/forms/dd/dd2813.pdf) to TOPD for completion.  ADSM can then provide completed the DD 2813 to their respective readiness officer.

 

TRICARE Contact Details

• The International SOS Assistance Center that supports Australia is Sydney.

• International SOS Sydney:
  • Phone:  +61 2 9372 2468 (International SOS Sydney Assistance Center)
  • Phone:  +61 2 9273 2710 (TRICARE Overseas Customer Service Regional Direct No.)
  • Email:  tricaretsy.top@internationalsos.com