Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Hospital Care & Surgery

Hospital Care & Surgery is medically necessary care that you need for a sudden illness or injury that isn’t life threatening. It does require immediate attention from a medical professional to avoid complications, like infection.

Emergency care, on the other hand, is care you need to treat a serious medical condition immediately. This includes a mental health emergency.

An emergency is a threat to:
  • Life
  • Limb
  • Sight
  • Safety

Contact Us

Ambulance

On-base: 911
Off-base: 119

Hospital Information 24-Hours

US: 011-81-46-816-7144
DSN: 243-7144
Off Base: 046-816-7144

Emergency Room

US: 011-81-46-816-5137
DSN: 243-5137
Off Base: 046-816-5137
Don't forget to keep your family's information up to date in DEERS!