Frequently Asked Questions (FAQs)

Getting Dependents’ Medical Records 

To access child/adolescent MHS GENESIS Patient Portal account as a parent or guardian: 

• Log on as the sponsor 
• Select management of family relations 
  • Add relationship 
  • Select dependent  
• If further assistance is needed, please contact the MHS GENESIS help desk at 800-538-9552 

* NOTE: Anyone over the age of 18 needs their own separate account.  

According to the memorandum, Parental Access to Protected Health Information of Unemancipated Minors, access to electronic health records is as follows: 

• Minors ages 12 and under: Parents and legal sponsors can access EHRs and all online protected health information 
• Minors ages 13-17: Parents and legal sponsors have access to their children’s online patient portal to view appointments, messaging, immunizations, and allergy care only 

* If a parent/guardian requires other access to an adolescent’s (over age 12) medical records, they must visit the Outpatient Records Department in person to complete required documentation.  

References

• The HIPAA Privacy Rule and Military Health Care: What Parents of Minors Need To Know, Aug. 6, 2024  
• DHA Policy Memorandum 23-010, “Parental Access to Protected Health Information of Unemancipated Minors,” Oct. 5, 2023 
• DHA Policy Memorandum, “Minors and Reproductive Health Care Services (Overseas),” March 12, 2023